Acts as a Paychex service advisor for clients by providing best in class service. Responds to client inquiries and concerns and assists the client to ensure timely resolution of concerns. Acts as a primary contact and advocate for multi-product clients.

• Answers, applies knowledge, and responds to calls daily from complex clients on products in order to meet client needs.
• Takes inbound and makes outbound calls in order to support clients with the assigned products and services.
• Researches and resolves complex client and system issues in a complete, accurate and timely manner to ensure client satisfaction.
• Logs and documents client conversations and issues completely and accurately to ensure that others servicing the client understand the interactions that have preceded.
• Supports custom interfaces between Paychex platforms and client's 3rd party software to meet the needs of the client.
• Assists clients in building custom reports to meet the needs of the client.
• Provides outstanding service to maintain a high rate of client retention and builds trusted relationships.
• Conducts effective WebEx and online training to meet the needs of the client.
• Maintains knowledge of applicable Paychex payroll and ancillary products to ensure client satisfaction and retention.
• Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
• Establishes and maintains a positive working relationship with clients and agencies to promote a positive quality service image.
• Collaborates to achieve team objectives and division goals. Works in partnership with other Paychex divisions to deliver outstanding client service.

TO BE QUALIFIED FOR THIS POSITION YOU NEED CUSTOMER SERVICE EXPERIENCE, ABILITY TO WORK UNDER PRESSURE, SIMULTANEOUSLY MANAGE MULTIPLE PRIORITIES, SOLUTION ORIENTED MINDSET AND EXCELLENT ORAL & VERBAL COMMUNICATION. KNOWLEDGE OF MICROSOFT EXCEL IS REQUIRED. BASIC FINANCIAL OR ACCOUNTING KNOWLEDGE PREFERRED.

• H.S. Diploma.
• 2 years of experience in Customer service or customer contact environment, including problem resolution.
• Prior experience in Payroll, Time and Attendance and Human Resources Operations preferred, but NOT required.

JUST SOME OF THE REASONS WHY OUR EMPLOYEES ARE #PAYCHEXPROUD:

• WE VALUE YOUR WELL-BEING: From health care plans to retirement planning and wellness programs, we provide our employees with resources to help manage life’s twists and turns at any given time.
• WE VALUE YOUR TIME: From paid time off, to company holidays as well as comprehensive work-life balance programs – we know there’s more to your life than just work.
• WE VALUE YOUR DEVELOPMENT: Our best-in-class training and development team will provide you with ongoing learning opportunities to give you the building blocks to grow your career at Paychex. Couple that with our optional tuition reimbursement program and you're sure to go to the head of the class.
• WE VALUE YOUR PERSPECTIVE: Our company culture is a reflection of the diversity of our employees. We want you to be you.
• WE VALUE OUR COMMUNITY: WE OFFER PAID-TIME OFF FOR VOLUNTEERISM AND PROMOTE MANY COMPANY-WIDE AND LOCAL INITIATIVES THAT BENEFIT ORGANIZATIONS YOU CARE ABOUT.

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.