Brazilian Portuguese Call Center Representative - Temporary C3i Solutions 35 reviews - Morristown, NJ $18 an hour - Temporary, Contract Location: Morristown NJ - Only local applicants can be considered Pay rate: $18.00 hourly Duration: 3+ months (with possibility of becoming permanent based on business needs) This is a bi-lingual opportunity. Fluency in Brazilian Portuguese and English is required. Job Summary The Brazilian Portuguese Service Desk Analyst is responsible for resolving incoming English and Brazilian Portuguese telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Service Desk Analyst role . Principal Responsibilities: (Essential Function): * Call Handling * Provide comprehensive technical support services to support center customers * Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc. * Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact. * Use all available Knowledge Management Tool during the call * Take all necessary steps to ensure customer satisfaction at the end of the call * Call Logging * Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components * Confirm and update customer profile information as needed * Escalation * Promptly notify management of any potentially dissatisfied customers * Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention * Open Calls * Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc. Job Requirements Education/Experience * High School Diploma or GED is a mandatory requirement * Minimum of 12 months of previous call center, computer support, or customer service experience required Skills * Must be able to read, write, and speak both English and Brazilian Portuguese. * Excellent verbal and written communication skills * Customer Service Skills * Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications * Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that an associate encounters and/or must successfully complete in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The associate is occasionally required to stand and walk. Occasionally, the associate may need to lift and/or move up to 15 pounds. The noise level in the work environment is usually moderate. C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V Job Types: Temporary, Contract Salary: $18.00 /hour Experience: * Call Center: 1 year Education: * High school or equivalent Language: * Brazilian Portuguese 14 hours ago - save job Apply Now Please review all application instructions before applying to C3i Solutions.