Job Description

Job Description

We are currently seeking a Call Center Agent to join our growing team in Sandy Springs, GA. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring a high level of client satisfaction. This position requires excellent communication skills, attention to detail, and a proactive attitude.

Responsibilities

• Handle high volumes of inbound and outbound calls in a professional and timely manner

• Resolve customer issues, complaints, and inquiries with accuracy and efficiency

• Document all call information according to standard operating procedures

• Provide product and service information to customers when necessary

• Collaborate with team members and other departments to improve customer experience

• Meet individual and team performance goals and quality standards

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in a call center or customer service role is a plus

• Strong verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Proficient in using computers and customer service software

• Reliable, punctual, and committed to excellence in service

Additional Information

Benefits

• Competitive salary: $50,000 - $55,000 per year

• Professional development and growth opportunities

• Paid training and ongoing support

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and inclusive team environment