Job ID 23045: Call Center Financial Representative – Bilingual: Spanish/English

Location: Tampa, 33610 – This position is onsite

Pay: $20.00 per hour

Type: Contract, until 6/19/2026
May be extended or go perm based on business needs

Schedule: Must be open department hours, Monday-Saturday
M-F, 7:00 AM to 8:00 PM EST
Saturdays, 8:00 AM to 1:00 PM EST
Typically (1) day off during the week
Schedules will be put out every (2) weeks and may fluctuate

Training schedule: M-F, 8:00 AM to 5:00 PM EST for 10 days

Start date: 3/19/2026

Summary: Most of these calls will be how to navigate the mobile application and verifying members.

Job description:

1. Deliver prompt, accurate, and confidential member support by handling high-volume (55+) inbound calls and providing professional, efficient service. (Average call time is 7 minutes)
2. Process a wide range of financial transactions, including withdrawals, loan payments, transfers, account maintenance, and data corrections.
3. Educate members and prospects on available products and services while assessing membership eligibility and resolving inquiries or concerns.
4. Maintain awareness of call center performance expectations, demonstrating patience, adaptability, and strong multitasking in a fast-paced environment.
5. Complete required compliance and training programs, including BSA/AML, FACT Act Red Flag, and ongoing professional development activities.

Nice to have:

• Financial institution experience

Requirements:

• Must be bilingual: Spanish/English
• Must have recent call center customer service experience in a fast-paced work environment on back-to-back calls
• Must be flexible and able to work required department hours
• Must have no previous commitments, booked travel, or expected absences
• Employer will perform Spanish assessment
• Background check required
• Drug screening required
• High school diploma or equivalent required