About Us

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 7500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity-and we're here to help you achieve it.

The Role

This is a hybrid opportunity. The candidate will be required to be onsite at the client 3 days a week in New York City.

The compensation range for the opportunity is 95-135k

As Campus Operations Manager you will have a key role within our campus client solution for one of our graduate clients.

Focused on exceptional operational delivery, you will look to build strong relationships with your client stakeholders, working as a trusted advisor to deliver an efficient and compliant recruitment coordination service via your onsite and offsite team.

This will be a region-aligned management position and you will operationally manage the delivery teams to high levels of service excellence as well as coordinating with your colleagues globally.

As Campus Operations Manager you will be responsible for all aspects of your team's recruitment, onboarding, performance management, training and development. You will work closely to support their operational delivery, capacity and workload as well as working to achieve their professional goals and objectives. In addition you will be responsible for managing retention, succession planning, attrition and recruitment where required.

Key Accountabilities

Financial & Operational Excellence

• Accountability and management of operational delivery of Campus programs

• Ensure effective and efficient campus campaign delivery from multiple geographical sites

• Monitor and achieve account's targets and SLAs

• Work closely with the management reporting function, Senior Manager, Client Director and the client to ensure delivery of standard reports within defined timeframes

• Accurate invoicing and forecasting of service delivery

• Lead and monitor the team's delivery of the best practice operating model for the account

• Identify areas of process improvement, service enhancement and communicate these appropriately

• Support in rolling out new technology, lead in ensuring team training and changes to process are reflected in a governed change management process

Client Focus

• Drive team activities and focus to ensure client satisfaction

• Understand and consult on client's strategy objectives for Campus campaigns bringing in market insight and innovation

• Develop and maintain pro-active and constructive relationships with the client

• Delivery against continuous improvement projects

• Work closely with client teams to ensure the AMS team are custodians of clients EVP ensuring the proposition conveyed is compelling across the recruitment life cycle

• Escalate any potential issues or contentious situations to Client Director

Team

• Understands AMS people are a key market differentiator and is genuinely committed to the development of direct reports and their team in accordance with the AMS values

• Manage a team (e.g. Coordinators that are working from various client offices) to achieve delivery targets and contractual SLAs by providing direction, performance management to include objectives and development plans, training interventions and continual feedback on progress

• Build effective communication channels and mechanisms between the client stakeholders, as well as the other AMS functions (e.g. Operations and Technology Consulting, Employer Branding, Business Intelligence, Sourcing)

• Work closely with your Global Operations Manager peers to drive continuous improvement and leverage training and resourcing

• Work closely with the Senior Manager and Client Director to help define the type and level of resources required to effectively achieve delivery targets based on anticipated volumes of requirements including management of succession plans

• Work closely with AMS and the client to deliver against resourcing requirements, conducting interviews with accountability for bringing in the best talent to open roles

Strategy & Subject Matter Expertise

• Play a key role in the successful roll-out and stabilization of any new solution, as well as the process enhancements in future years (process digitalization, robotics, etc.)

• Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, sourcing methodology, diversity initiatives, legislative changes)

• Hold sound knowledge of recruitment model options and design

• Responsible for providing subject matter expertise in support of Senior Manager and Client Director to assist in transformation activity within aligned account(s)

• Input to client proposals and model new commercial solutions

Skills & Experience

• Strong operational experience running face paced high volume campus recruitment programs

• Proven track-record managing medium - large recruitment teams

• Experience of driving satisfaction with all levels of client stakeholders

• Experience of developing and delivering recruitment strategies and processes to improve outcomes (i.e. decreased time to hire, increased quality of hire)

• Ability to liaise with and influence all levels of management to agree a change of direction or new process

• Experience in optimizing and leading others in the use of in-house recruitment technology and use of reporting functionality

• Experience working to and achieving demanding targets, ratios, SLAs and working to tight deadlines in a fast moving environment, focused on problem solving and efficient prioritisation to drive forward success

• Excellent communication skills with a focus on responsiveness and collaboration

• Degree caliber or commensurate experience

Other

What you'll get in return:

Here at AMS, you'll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You'll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients' most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:

• Stretching, challenging work

• A vibrant, diverse and collaborative culture

• A competitive reward and benefits package.

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

AMS pioneered Recruitment Process Outsourcing 30 years ago and today we are defining how organisations think of their workforces. Our innovative approach means we’ve got career opportunities all over the world to help our clients excel through building, re-shaping, and optimising fluid, resilient, diverse and differentiated workforces. It’s what we like to call: workforce dexterity. Now, joining the AMS team means you not only get to work across multiple sectors, you get to shape your career, shaping the future of workforces globally.