Customer Service Representative I - Paratransit Capital Metro 20 reviews - Austin, TX $13.50 an hour Capital Metro 20 reviews Read what people are saying about working here. This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls. Primary Responsibilities * Answers MetroAccess reservation lines to create, cancel, and confirm trips for MetroAccess customers. * Understands and applies MetroAccess trip booking policies and rules including conditional eligibility enforcement. * Performs scripted outgoing calls to MetroAccess customers. * Assists customers with MetroAccess reservation policies. * Perform other duties and special projects as assigned. Minimum Qualifications-Education and Experience * High school diploma or GED required. * One (1) years of professional customer service experience, with one or more years as a Customer Service Representative in a call center preferred. * Bilingual (English and Spanish) preferred. Minimum Qualifications-Knowledge, Skills and Abilities * Knowledge of the Austin street system. * Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced. * Excellent skill level in telephone delivery of customer service. * Skill in reading and relaying information to customers. * Ability to give accurate directions by telephone. * Ability to communicate effectively over the phone, in writing, and in person. * Ability to utilize numerous sources of paper and electronic information to solve customer inquires. * Ability to effectively use internet navigation systems. * Ability to utilize professional customer service and problem-solving skills to effectively resolve customer issues both verbally and in writing. Additional Position Information Working Environment * Shift work, including evenings, weekends, and holidays; occasional mandatory overtime. * Scheduled lunches, breaks, and time-off; good attendance and adherence to schedule are important. * Fast paced high volume call center environment. * Work monitored for quality, productivity and training purposes. CAPITAL METRO IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. Salary Range $13.5/HR Capital Metro - 23 hours ago - save job - original job Apply Now Apply On Company Site Save this job