Job Description
ABOUT CLARK PEST CONTROL:
Since 1950, Clark Pest Control has made the lives of people throughout California – and now northwestern Nevada – pest-free, worry-free and just plain better.
We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program.
We'd love to welcome you to our team. We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career!
Our careers offer the perfect combination of autonomy, accountability and camaraderie.
THE SUCCESSFUL IT SUPPORT SPECIALIST WILL BE RESPONSIBLE FOR . . .
- Answer, evaluate, and prioritize incoming calls, voice mails, emails, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related issues.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Installs troubleshoots and supports end-user hardware and peripherals.
- Installs troubleshoots and supports application software's.
- Troubleshoots and supports end-user network connectivity including application and Internet connectivity.
- Utilizes IT Support Service Desk ticketing system to create, track and resolve all support issues.
- Works with other groups in IT to support end-user connectivity to server and network infrastructure and applications.
- Assist in monitoring server, network performance, security and IT Infrastructure.
- Escalates support issues to appropriate group(s) for resolution.
- Participates in on-call rotation in support of the production environment.
- Serve as an escalation point to the helpdesk for server/network side related incidents.
- Works closely with Desktop Engineer to ensure availability and optimum performance of systems; escalate to Manager when necessary.
- Create and maintain good technical documentation.
- Perform application software maintenance duties; install and test software application patches and upgrades.
- Performs other duties as assigned.
EDUCATION AND SPECIFICATIONS
- Current MCP and A+ certifications.
- 2-3 years' experience working on a helpdesk or in a desktop support capacity supporting desktop applications, hardware, and peripherals.
REQUIRED KNOWLEDGE, SILLS, AND ABILITIES:
- Excellent customer service orientation and ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
- Excellent communication skills with both internal and external customer's.
- Ability to handle multiple priorities with concurrent deadlines.
- Ability to function under fast-paced, stressful conditions.
- Must have analytical skills that will allow interpretation of customer/user needs into practical solutions Expert knowledge of Microsoft Windows desktop OS and Microsoft Office.
- Expert knowledge of typical end-user hardware, including Dell systems.
- Good knowledge of Android and iOS phones, tablets, and other portable devices.
- Familiar with Active Directory, Microsoft Exchange, Microsoft SQL Server, and other Microsoft and non-Microsoft servers.
REQUIREMENTS:
We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:
- You must pass a pre-employment drug test, and background check before beginning work.
- You must speak clearly and effectively in English and dress in a manner suited to a professional office. A pleasant personality, good interpersonal skills, and the ability to deal positively with fellow employees, occasionally under stressful conditions, is a prime requisite.
- You may be asked to operate a company vehicle. A copy of a valid California driver's license and a DMV printout must be on file at the branch before operating a company vehicle.
DO YOU WANT TO GROW WITH US?
WHY CLARK?
- We maintain EXCELLENCE in everything we do
- Clark is financially stable and growing as a subsidiary of ROLLINS, INC., (NYSE: ROL), headquartered in Atlanta, GA
- The Pest Management is a growing – and is an essential and recession resistant line of business
SOME OF OUR BENEFITS:
- Medical, Dental & Vision Insurance
- Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance
- Employee Assistance Plan
- 401(k) Plan
If you are a motivated, customer-centric person who takes great pride in providing excellent service and would like to join us on our crusade against pests and unhealthy lawns everywhere, we'd like to talk to you!