Job Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/

As a Client Relationship Manager, you will report to the Client Organization and partner in building and maintaining trusting relationships, with our customers,. Your focus on overall satisfaction for assigned clients, for all implemented products, ensuring overall satisfaction and revenue protection through relationship management, client health monitoring and help identify account expansion opportunities.

You'll have opportunity to:

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and delivering product enhancements to align with the client's current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, articulating client successes and ROI, includes documenting action items and go forward strategy.
• Understanding of the SOW (Statement of Work), POW (Product Optimization Workshop) and guiding clients as they transition from Implementation
• Partner with Customer Support, Product and Development teams when needed, to help client navigate service tickets with minimal delay and frustration, ensuring overall client satisfaction
• Facilitate proactive use of the Client Community, driving client adoption for managing support cases, knowledge and product enhancements
• Communicate with assigned Customer Success Representatives as needed, to ensure product/performance issues are being resolved effectively

Qualifications

Qualifications:

• This role is remote, with required travel, up to approximately 35%
• Healthcare Revenue Cycle experience required
• Familiar with the broad range of Experian Health products and services
• 4+ years' experience as a Relationship Manager, within healthcare I.T., and management of multiple provider accounts is strongly preferred
• Provider based background in PAS and/or PFS related roles
• 2+ years experience with Salesforce

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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