\#IND123
Job ID 22155 – Collections

Location: Riverview, 33568 – This position is onsite

Pay: $22.00 per hour or $45,760
Quarterly bonus potential: $500 per quarter

Type: Direct hire

Schedule:

Career outlook: Benefits, ongoing training and development, great office culture.

Job description:

• Delinquent Account Management: Locate and contact customers with overdue accounts to secure payment, including reviewing contract terms and initiating escalations such as service disconnection or legal referral when necessary.
• Customer & Sales Liaison: Collaborate closely with sales representatives to provide updates on account statuses and support recovery efforts, ensuring alignment on customer communications and resolutions.
• Invoice & Payment Research: Investigate short-paid invoices, credits, and balance dues thoroughly, providing clear documentation and timely responses to customer inquiries and requests for invoice copies.
• Recordkeeping & Documentation: Maintain accurate and detailed customer records, correspondence logs, and account documentation in compliance with company policies and standard accounting practices.
• Bilingual Communication & Problem Solving: Utilize strong bilingual (English/Spanish) communication skills to manage sensitive customer interactions, resolve disputes, and deliver effective solutions in a fast-paced environment.

Nice to have:

• B2B collections
• Bilingual: Spanish/English

Requirements:

• Must have recent collections
  
• High school diploma or equivalent
• Background check required
• Tobacco free workplace: Including vapes, dips, etc.