We are currently seeking a SOLIDWORKS SUPPORT ENGINEER to join our awesome InFlow Team in SEATTLE, WA!

POSITION OVERVIEW: Responsible for the technical support of InFlow Technology products, primarily focused on Product Data Management (PDM) solutions and other related products.

RESPONSIBILITIES:

Technical Support

• Participate in ongoing technical support efforts focusing on the SOLIDWORKS PDM.
• Provide technical support for a wide variety of customers in many disciplines and industries.
• Assist customers with functionality for both SOLIDWORKS PDM via phone or email and advanced web conferencing tools.
• Coordinate with vendor’s technical support teams when necessary
• Troubleshoot complex configuration and system issues related to PDM
• Document and follow up with customer issues to complete resolution
• Escalate more complex support issues to Sr. Support Engineers and/or Manager when required
• Assist in support initiatives: building best practice articles, documenting processes to assist customers, participating in webinars
• Create content for marketing related blogs, user groups, newsletters and conferences.

REQUIREMENTS:

• Associates or Bachelor degree in Information Technology, Mechanical Engineering or related field or equivalent experience
• Must have strong organizational and follow up skills
• Basic understanding and interest in personal computer troubleshooting
• Must be customer focused and service oriented
• Ability to learn new skills, adapt to changing environments and show attention to detail
• Strong interpersonal skills and an ability to work with teams
• Excellent communication (both written and verbal)
• Proficient problem solving and analytical ability
• Must be proficient with Microsoft Office products
• < 10% travel required

HOW YOU WILL BE MEASURED:

• Professionalism, Knowledge, Communication skills
• Customer Satisfaction Surveys
• Response and Completion Times
• Call Volume
• Call Pickup
• Certification attainment

COMPENSATION AND BENEFITS: Competitive salary, commensurate with experience and education. Complete benefits package available.