Job Description

DELASCO, LOCATED IN SANTA ANA, IS SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE TO PROCESS CUSTOMER ORDERS AND PAYMENTS VIA FAX, EMAIL AND WEB. IN ADDITION, THIS POSITION WILL ANSWER INCOMING CALLS AND PROVIDE PRODUCT, PRICING AND ORDER INFORMATION IN RESPONSE TO CUSTOMER INQUIRIES.

THIS ROLE WILL BE RESPONSIBLE FOR…

• Process phone, fax, email, web and catalog orders by accurately enter customer account, pricing, billing and payment information into system and confirm order with customer.
• Answer incoming calls, identify and assess customer needs and responds to customer inquiries via phone, email, fax or web in a timely manner.
• Provide customers with detailed product specifications, pricing and order information.

THE IDEA OF A PERFECT CANDIDATE IS SOMEONE WITH…

• Strong customer service skills and data entry skills.
• Ability to speak, read, and write in English is required.
• Ability to listen attentively to accurately gather information.
• Ability to communicate in a clear, concise and professional manner.
• Ability to analyze and effectively resolve customer problems and concerns.
• High school diploma or equivalent. Minimum of 2 years previous customer service experience.

Company Description

Delasco started in 1980 is a trusted expert for dermatologists and estheticians. With customers from over 81 countries around the world, We manufacture and distribute specialty dermatology products, instruments and equipment. Our in-house chemicals are used for continuing education and preferred by industry-leading dermatologists and plastic surgeons.