Job Description

As a Desktop Support Engineer, you’ll play a vital role to keep our business running smoothly! Providing first line support within our Tech Success team, you’ll fix all technology issues that our employees may face. You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include:

• User account creation, maintenance and closure
• Issuing equipment, inventory management, organise deliveries and shipments
• Provide technical support for desktop and laptop systems, including Windows and Mac environments.
• Desk configuration of meeting and conference spaces
• Managing escalation or delegation to senior team members or wider Tech and Product departments

Working from within our New York office, you’ll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.

Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

Qualifications

• Proven experience in a desktop support or a related IT support role.
• Ability to set up and support MacBook laptops is essential
• Excellent communication and interpersonal skills.
• Proficiency in network troubleshooting and IP configuration.
• Experience with inventory management practices.
• Hands-on experience with dual-screen setups and familiarity with HDMI, VGA, and other hardware cables.
• Experience with Google Admin Console and Google Suite is preferred.
• Ability to work independently and as part of a team.
• A proactive and customer-focused approach to IT support.

Additional Information

How will you be rewarded?

• Salary: $60,000 to $65,000 per annum, dependent on experience. Plus an annual bonus of up to 5%.
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays.
• Learning: personal development allowance of $1,150 per year.
• Health and well-being: a variety of insurance plans, including health coverage by Cigna, Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.