Customer Service Representative
Customer Service Representative DGI Supply, A DoALL Company 30 reviews - Menomonee Falls, WI DGI Supply is currently seeking an energetic and motivated individual for a customer service opportunity. The Customer Service Representative will be responsible for providing a high level of service through our telephone and email channels. Customer service inquiries would include quotes, orders, customer service resolution and follow-up to ensure customer retention and satisfaction. To be successful in this role: * Successful candidate will master skills in handling customer interactions via phone, e-mail and mail. * Log into phone system and use appropriate codes for activities. * Effectively manage work hours and demonstrate strong organizational skills. * Process requests for quotations, order entry and product questions from customers. * Ensure accurate order entry and timely feedback to customer inquiries. * Serve as a role model for peer group and new hires. * Monitor and review performance to operational metrics, order processing and service level reporting. * Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities. * Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction. Skills required for this role: * Excellent listening skills and the ability to empathize with customers. * Thorough, organized and systematic in approach to work. * Strong verbal and written communication skills. * Skilled at establishing and maintaining effective working relationships. * Ability to manage self in a fast paced business environment. * Moderate to advanced skills in technology. Minimum Qualifications: * Bachelor's degree in a related field or three years of customer service experience. * History of successful customer service roles. * Proven ability to use operating systems and other third party software to service customer needs effectively. * Professional maturity, integrity and a positive attitude. * Industry knowledge desired but not required. Competitive Benefits Package: We offer a competitive benefits package including 401(k), health, dental, vision, life and short and long term disability coverage and profit sharing. DGI Supply is an Equal Opportunity Employer. Candidates are subject to reference checks, background checks and a post-offer drug screen. Job Type: Full-time 20 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative Airgas Inc. Germantown, WI 3 days ago Customer Service Representative - Germantown,... WestRock Germantown, WI 22 days ago Customer Service Representative DGI Supply, A DoALL Company Menomonee Falls, WI 1 day ago Easily apply Customer Service Representative MGS Mfg. Group, Inc Germantown, WI 20 days ago Easily apply Customer Service Representative WB Warehousing & Logistics, Inc. Germantown, WI 25 days ago Easily apply