to identify fraudulent transactions and violations. Secures merchant and cardholder accounts to prevent losses. Contacts cardholders to validate charges are authorized. Maintains merchant processing statistics and records. Provides customers with information about their accounts, correcting account errors, answering questions about policies and providing information about related programs and services. Basic Qualifications - High school diploma or equivalent - Minimum one year of clerical or related work experience Preferred Skills/Experience - Some knowledge of merchant and credit card products - Ability to identify and interpret data and resolve exceptions - Ability to work with unwritten but generally understood instructions - Effective verbal and written communication skills - Proficient computer skills, especially Microsoft Office applications **Primary Location: **USA-Tennessee-TN-Knoxville **Work Locations: ** **Job: **Risk Management / Fraud Prevention **Organization: **Elavon **Shift: **1st - Daytime **Travel: **No