In this senior technical role, the Enterprise Service Health Engineer will identify actionable insights and meaningful business conclusions, through data, that will be used to drive company investments focused on improving performance, availability and reliability of our applications and services. This role requires outstanding analytical and critical thinking skills, as well as a strong ability to communicate and collaborate across functional teams. Leveraging our fast growing structured and unstructured datasets, the Service Health Engineer will statistically analyze large data sets to connect the dots across a range of application, business, performance, capacity, and operational information to provide insights that will influence the company's strategic decisions.
This role will have a strong focus on experimental design & prediction in addition to developing causal and predictive models that explain or predict usage patterns, client behavior and system impacts on the customer experience. Additionally, this role will be required to prepare and deliver powerful presentations with rich data visualizations, key insights, and recommendations to leadership and people that have varying levels of technical and business knowledge. The ideal candidate has a deep understanding of both IT application software and infrastructure concepts, and is skilled in figuring out how to make data come together by finding patterns within large data sets (leveraging a combination of statistical and predictive modeling concepts, machine-learning approaches, clustering and classification techniques, and recommendation and optimization algorithms).
A willingness to learn, and an aptitude for process automation in order to gain effectiveness and productivity that can be leveraged throughout the team is highly sought after for this role. Come join a dynamic, highly engaged team who plays a critical role in understanding the health of Paychex Inc.'s IT applications and infrastructure services, and through data, influences partners on a weekly basis to drive service improvements that result in a better customer experience!
Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.