Customer Service Representative (Dispute Resolution) - Junior - Job Number:J00061033 Alpharetta, Georgia US The Customer Service Representative is the final tier for an escalated consumers call disputing concerns about their credit file. The agent is responsible for resolving the consumer's dispute in a professional manner and providing a one-call resolution. Calls may require the agent to problem solve complex issues. Essential Duties and Responsibilities: - Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute - Back-up to other Equifax or outsourcing locations in regards to consumer contacts - Perform verifications of any information maintained on the credit file - Complete ACIS cases through maintenance using CCMS, ACIS and ACRO as needed - Able to read online combine and database scans - Take escalated consumer referrals from Equifax or outsource locations - Recommend changes or additions to existing consumer service policies, practices, or procedures - Problem resolution and special projects as needed - Document details of consumer interaction into system while on the phone

• Meet pre-determined quality, productivity and average handling time standards - Regular attendance is an essential function of the job and must be prompt for shift and prepared to login at start time Minimum Education and/or Experience: - High School diploma and 2 years of customer service experience - Must have experience with common desktop software i.e. Word and Excel Required Competencies: - Must possess the ability to function in a fast-paced environment - Must maintain the highest level of integrity, courtesy, and professionalism while interacting with challenging consumers - Must exhibit strong organizational, problem-solving, and analytical skills - Must have excellent listening, as well as written and oral communication skills - Must have strong interpersonal skills and professional attitude Preferred Qualifications: - High school diploma/some college and at least 3 years experience in a call center or customer service Primary Location: USA-Atlanta JV White Function: Function - Customer Service Schedule: Full time Equifax is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.