Job Description

We are looking for a motivated ServiceNow Manager to join our team. You will have the opportunity to exercise technical leadership of a team of passionate IT professionals and propel Experian IT Services forward in the ServiceNow space to ensure cutting edge solutions and best practices.

Description -

• Manage a team of ServiceNow subject matter experts in the design, development, and implementation of ServiceNow solutions
• Develop and execute a year over year ServiceNow strategy which aligns with business objectives and goals
• Lead and manage an onshore and nearshore multi-cultural teams of ServiceNow analysts, architects and developers through the prioritization, design, development, and implementation of enterprise wide ServiceNow solutions which enable process optimization and automation
• Collaborate with stakeholders to define and prioritize backlog of demands
• Acts as primary contact for ServiceNow business users for communicating system availability, performance and issue resolution processes
• Builds out and develops internal processes that interface with the processes of other technical teams and further support excellence
• Provide coding standards and review of content provided by extended development team to ensure compliance with Experian Service Management - ITSM standards
• Develop and manage KPIs which demonstrate the effectiveness, efficiency, and compliance of the Experian Service Management – ITSM standards
• Conduct performance reviews, career, performance, and behavior coaching for direct reports

Qualifications

• Bachelor’s Degree in Computer Science of equivalent experience
• 5 plus years of applicable development experience
• 2 plus years of people management experience
• Firm understanding of ServiceNow applications and modules
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Familiar with the ITIL Framework and demand processes across the IT organization
• Previous experience playing the Scrum Master role for at least 3 years for a software development team.
• Proficient in all phases of the Application Development Lifecycle
• Information Technology experience required, including development, implementation, and maintenance of large scale systems
• Demonstrated ability to work in a fast paced and changing environment with short deadline
• Strong technical project management and / or leadership skills
• Excellent communication and mentoring skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.