Job Description

• HEALTHCARE REVENUE CYCLE EXPERIENCE REQUIRED
• QUALIFIED CANDIDATES WILL RESIDE IN IL, DC, NY, PA, MA, ME, RI, NH, VA, VT
• THIS ROLE IS REMOTE WITH SOME TRAVEL

The Relationship Manager partners in building and maintaining trusting relationships, with our customers, is focused on overall satisfaction for assigned clients for all implemented products, ensuring overall satisfaction and revenue protection through relationship management, client health monitoring and helping identify account expansion opportunities.

 We rely on our Relationship Managers to drive loyalty and maintain our brand as the leader in our space.

Responsible for

• Maintaining relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and delivering product enhancements to align with the client’s current needs and future roadmap
• Facilitating Quarterly Business Reviews in tandem with Regional Sales Director, articulating client successes and ROI, includes documenting action items and go forward strategy. 
• Understanding the SOW (Statement of Work), POW (Product Optimization Workshop) and guiding clients as they transition from Implementation
• Partner with Customer Support, Product and Development teams when needed, to help client navigate service tickets with minimal delay and frustration ensuring overall client satisfaction
• Facilitate proactive use of the Client Community driving client adoption for managing support cases, knowledge and product enhancements
• Communicate with assigned Customer Success representatives as needed to ensure product issues/performance are being resolved effectively
• Accountable for identified revenue targets to ensure smooth contract renewal process
• Work in tandem with Regional Sales Director, to Identify areas for account expansion - upgrade of existing solutions, cross-sell and upsell opportunities, and overall revenue protection
• Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
• Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience
• Actively solicits clients’ responses, to the annual NPS relationship surve,y to collect insights on clients’ satisfaction and performance improvement opportunities
• Maintain client and account profile strategy reports – user lists, survey contact list, leads, sales opportunities report, notes from client calls within Salesforce and distribute product and news updates
• Accountable to all defined and agreed performance indicators and metrics for assigned client accounts
• Other duties as assigned

Qualifications

• HEALTHCARE REVENUE CYCLE EXPERIENCE REQUIRED

• QUALIFIED CANDIDATES WILL RESIDE IN IL, DC, NY, PA, MA, ME, RI, NH, VA, VT

• THIS ROLE IS REMOTE WITH SOME TRAVEL

• FAMILIAR WITH THE BROAD RANGE OF EXPERIAN HEALTH PRODUCTS AND SERVICES

• MINIMUM OF 4 YEARS’ EXPERIENCE AS A RELATIONSHIP MANAGER, MANAGING MULTIPLE PROVIDER ACCOUNTS, IN THE HEALTHCARE I.T.INDUSTRY

• PROVIDER BASED BACKGROUND RECOMMENDED IN PAS AND/OR PFS ELATED ROLES

• EXCELLENT SKILLS IN MICROSOFT OFFICE AND SALESFORCE.COM OR A SIMILAR CRM

• STRONG UNDERSTANDING OF HEALTHCARE REVENUE CYCLE, REGISTRATION AND BACKEND BILLING REQUIRED

• FUTURE TRAVEL 25-35%

• Bachelor’s degree preferred 

• Strong communication skills – active listening, establishing rapport and overcoming objection

• Holistic, big-picture perspective with strong ability to diagnose and solve problems

• Team player, able to collaborate effectively across groups and learn from others - specifically sales, marketing, product, support and implementation

• Strong ability to multi-task in a high-pressure, performance-driven environment

• Flexible in working with changing needs of organizations

• High degree of polish and professionalism appropriate for meeting with clients

• Must be self-motivated and capable of working independently with minimal direction

Additional Information

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies. EOE including Disability/Veterans.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

Please contact us at JobPostingInquiry@experian.com to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

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