Job Description

The Salesforce Digital Consultant will provide day-to-day development and thought leadership for our Salesforce digital contact strategy. You will collaborate with internal and external teams to implement a best-in-class digital contact center solution for a global, multi-site, multi-business line, high volume servicing contact center.  You’ll deliver architecture, configuration, programming, and any integration needed to provide our consumers with a modern digital experience. This role is more than just a senior developer or an order taker; the ideal candidate will be a true “Solution Consultant”, challenging the status quo, providing new and innovative ways to solve complex business problems.

Qualifications

• Salesforce Developer Certifications required
• Must have recent experience implementing chatbots
• Must have knowledge and practical application of Visualforce, APEX; Force.com APIs, Web Services, and Lightning.
• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com.
• Able to work with minimum supervision in a fast-paced environment with tight deadlines
• Excellent interpersonal skills, as well as excellent communication skills; verbal and written to both technical and non-technical audiences.
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Demonstrate self-motivation and the ability to grasp concepts quickly.
• Demonstrate sharp, analytical, problem solving, and decision-making skills.
• Education and Experience:
• Minimum 5 years working in a Senior Developer capacity with Salesforce Service Cloud
• 3+ years’ experience with Lightning framework
• 2+ years’ experience with Salesforce chatbots. 
• Experience with Agile methodologies with Jira and Confluence
• Bachelor’s degree in relevant field or equivalent experience.
• Experience with Dialog Flow or Lex is a strong plus
• Website front end development experience is a plus. 
• Call center experience is a strong plus
• Previous Cisco PCCE call center CTI integration with Salesforce a plus.
• Previous integration experience to AWS applications a plus.

PERKS

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Flexible work schedule and relaxed dress code
• Competitive compensation and benefits

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

EXPERIAN U.S. EMPLOYEES ARE REQUIRED TO PASS A BACKGROUND CHECK, INCLUDING DRUG SCREEN, AND BE FULLY VACCINATED FOR COVID-19.