Job Description

The CRM Product Manager/Client Success Manager for Experian Verification Solutions will proactively build relationships, identify, and mitigate attrition risk, and expand client product adoption. The right candidate will be adept at successfully managing multiple priorities while proactively delighting customers in a fast-paced, dynamic environment.  The role is predominantly client-facing while also working with our internal Implementation, Product, Solution Engineering, Sales, and Support teams.

We seek a candidate eager to join a fast-paced, start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners, and drive results. 

The CRM Product Manager/Client Success Manager will be a detail-oriented self-starter who has demonstrated the ability to effectively manage and accurately prioritize a variety of tasks within a fast-paced B2B solutions-based environment. They will be a highly motivated individual who will disseminate critical program status and strategy to internal and external partners throughout the organization in the execution of their duties.  Strong analytical, time management, problem-solving, and communication skills are essential.

WHAT YOU’LL BE DOING

• Increase rate of adoption and use of verification solutions products with direct and indirect client sales engagements.
• Become the internal voice of the customer.  Proactively consult with technical and business strategy client contacts to fully understand their needs and correctly address pain points.
• Develop an adoption strategy in collaboration with internal and partner colleagues to ensure program success. Provide compelling stories using program metrics and performance expectations, while presenting a vision of future success
• Monitor analytics, reports, and KPIs.  Create internal and customer-facing reports.
• Develop strong customer relationships and serve in the role of trusted advisor to customers.
• Contribute to lifetime revenue expansion by identifying and addressing renewal risk and product adoption roadblocks.

Collaborate internally with the product team to communicate customer needs to design an ideal solution and identify upsell opportunities.

Qualifications

• Income, Asset, and Employment Verifications industry experience preferred
• Sales and/or consulting experience desired.
•  Ability to lead, manage or influence both internal resources as well as customer resources to achieve successful outcomes.
• Passion for customer success.
• Self-motivated, team-oriented, and a quick learner with a focus on exceeding client expectations.
• Possess that rare blend of persuasiveness, technical expertise, and forward-thinking wrapped in a strong customer-centric mentality.
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
• A solution-oriented mindset to understand and solve complex customer issues.
• Strong communication skills - written and verbal - with an understanding of situational best practices.
• Ability to create structure in ambiguous situations and design effective processes.
• A bias for action.
• Flexibility to travel (approx. 20%)
• Bachelor’s degree or equivalent work experience preferred.

PERKS

• Costa Mesa is home to Experian’s North American headquarters
• Newly renovated offices and beautiful campus atmosphere
• Three weeks of vacation to start, five sick days, and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package
• Employee stock purchase program and 401K matching and immediate vesting
• Flexible work schedule and relaxed dress code

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.