Job Description

The Senior Vice President of Global IT will be responsible for setting and implementing the strategy for top class systems, services and tools leveraged by Experian’s employees and contingent labor. Reporting directly to Experian’s Global Chief Technology Officer (CTO), this role oversees the company’s information technology strategies and computer systems to ensure that they support the company’s goals. This newly created role will be responsible for streamlining IT operations by implementing relevant technologies and developing technological systems that will improve employee and customer satisfaction.  They will lead the evolution of capabilities that are required to support the globally distributed workforce of the future.

The successful candidate will have a solid background in IT and will be a technically versed resource with excellent customer service and influencing skills. The candidate will be required to lead a globally diverse set of resources and act as the main point of contact for technical issues impacting our global teams. Will be focused on delivering high quality service for our employees and reliable and productive tools required to perform all corporate functions._ _The individual in this role will have a high level of interaction with organizations throughout the enterprise, working to understand user needs with the ability to translate those needs into technical requirements and the associated delivery.

This role is responsible for maintaining the day-to-day operations of Experian’s End User support team. This includes managing all end user issues while maintaining exceptional end user experience. The successful candidate will need to be able to provide hands on support for our technologies, as well as being able to effectively manage a global follow the sun team providing 24x7 support. The candidate will leverage their years of hands-on technical and leadership experience with various applications, workstations, video, voice and mobile platforms to ensure fast resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements. Additionally, the candidate will draw on project management and IT service management skills to maximize collaboration and productivity of their staff, as well as providing effective support for client and customer events around the globe. Candidate must have a high sense of ownership, a low ego, a can-do attitude, and a sense of curiosity that is reflected in growing his\her skills on a continual basis.

RESPONSIBILITIES:

• Define and implement a globalized strategy for the management of Company 's end user assets including mobile devices, desktop/laptops, virtual desktops, monitors, peripherals, headsets and corporate multi-function devices/printers.
• Define personas based on knowledge of the end user community and drive and implement strategy to determine who receives what types of assets.
• Partner with engineering team, OEM 's and resellers, communicating business user needs, transferring those needs into requirements and asset selection.
• Ensure global asset management processes are defined and followed, developing processes with resellers and 3rd party vendors to ensure accuracy around the disposition of Company’s assets at all points in time.
• Build a discipline around providing thorough and detailed metrics and analysis on all products within scope of responsibility allowing for informed decision making.
• Own global disposal and data retention strategy, managing 3rd party relationships.
• Manage all budgeting, billing and contracts including consolidation/centralization where feasible.
• Oversee 3rd party vendor deskside support and internal team responsible for Executive/White glove support with a focus on understanding executive workflows and needs, defining and recommending most effective technology solutions for Company’s top executives.
• Define and support technology onboarding/offboarding process.
• Understand deskside support ticket trends globally, reporting on trends and status to executive leadership and make continuous improvements.
• Oversee All corporate systems include Financial systems, HR systems, Etc.

Qualifications

• Prior experience as CIO (or similar role) and demonstrated history of success in that role
• At least 12 years of work experience with a BS/MS in Computer Science / Computer Engineering, Science or Math.
• Experience leading a Global IT function, setting and implements the IT strategy in a matrixed organization with globally diverse teams.
• Very strong understanding of the End User requirements and environment.
• Experience with multi-OS platforms
• Experience with workstation hardware and peripherals
• Working knowledge of infrastructure components (LAN\WAN\Wi-Fi)
• Extensive background in supporting and managing effective voice\video solutions
• Prior experience in Microsoft technologies
• Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.
• Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices.
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion
• Customer-oriented and cool-tempered
• Agile development experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.