Job Description

WHAT YOU’LL BE DOING

This position is for a highly seasoned professional who has extensive experience working on “batch” consumer-related credit bureau projects involving prescreen, account review, and archive related products and processes.  Responsibilities will include assessing client business requirements, consulting industry best practices, offering creative solutions, and positioning company products and solutions.  This role also includes acting as the primary technical liaison for the client, applying advanced skills in area of specialization to solve a wide range of difficult problems, identifying project and/or process efficiencies, and coaching and mentoring junior staff. 

The individual will drive programs from initial high level concept review through implementation including phases such as planning, business analysis, requirements definition, design, implementation, and execution.  In addition, will ensure each project completion is in accordance with FCRA laws and regulations and in line with company business and compliance rules. 

To be successful, this individual must establish, build, and leverage partnerships across multiple business units to configure innovative solutions that drive client engagement and promote internal synergy.  They must be able to work with various levels of management and resolve conflict by building consensus through thoughtful discussions with leadership.

Responsibilities:

• Provides technical consultation and expertise in the design and implementation of client programs.
• Acts as primary technical liaison for the client, sales teams and other internal personnel in pre-sales consulting and project execution.
• Assesses client business requirements, positions company products and solutions.  Identifies new business opportunities and shares information with internal and external clients.
• Identifies project and/or process issues and implements solutions to ensure adherence to deadlines and specifications.  Recommends systemic modifications to improve processing efficiency.
• Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
• Mentors and trains new team members.  Advises other team members regarding complicated project issues.
• Works on problems of diverse scope.  Uses generally defined practices and policies to obtain solutions.
• Works under minimal supervision.  Normally receives no instruction on routine work, general instructions on new assignments.
• Applies advanced skills in area of specialization to solve a wide range of difficult problems.  Duties and tasks are varied and moderate to highly complex.
• Critiques customer specifications.  Develops and executes project plans including program flows.
• Develops mail population segments to meet customer marketing strategies.
• Assesses and selects appropriate resources for program delivery.
• Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.
• Serves as project manager for program scheduling, operational personnel and departments.
• Conducts final quality analysis on programs, reviewing accuracy of output.
• Manages multiple accounts and programs simultaneously.

Qualifications

WHAT YOUR BACKGROUND LOOKS LIKE

• Bachelor’s degree or equivalent experience preferred
• 10+ years related credit bureau experience.
• Strong knowledge of systems capabilities, software platforms and processes.
• Extensive knowledge of database management concepts and principles.
• Strong knowledge of PC office software and segmentation tools.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organizational and project management skills.
• Clear understanding of FCRA laws, regulations, and related acts.
• Excellent customer service skills.
• Extensive knowledge of Prescreen, Account Review, Archive, Firm Offer of Credit, FCRA, Portfolio Scoring, Credit Attributes, Batch Credit Processing, Model Validation.

PERKS

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 10%
• Flexible work schedule and relaxed dress code

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

EXPERIAN U.S. EMPLOYEES ARE REQUIRED TO BE FULLY VACCINATED FOR COVID-19.