Responsible for the setup, training and successful implementation of existing clients to new products. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product is utilized in accordance with its capabilities.

• Sets up existing clients (primarily moderately complex and revenue-intensive) on new products according to established procedures so that client's expectations are met and they can begin utilizing new services by the date specified in their service agreement.
• Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly.
• Utilizes web-based collaboration tools to guide the client through the transition process and provides instructions for basic system access and utilization
• Maintains knowledge of product application configuration to effectively install and test each client's unique technical environment.
• Researches and resolves client issues in a timely manner to optimize client experience and satisfaction.
• Creates, executes, and reviews data integrity reports to ensure accuracy of client information.
• Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.
• Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex' quality service image.
• Participates in department projects and initiatives to optimize client satisfaction and retention.
• Assists in ENS coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits.
• Gains knowledge of other products and procedures and provides assistance related to the migration of existing clients to new products.

• This position requires EST or CST hours. 8-5pm
• Consideration may be given to a candidate with a degree in lieu of experience.
• Paychex Payroll experience is required.

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.