Program Coordinator Girl Scouts of Northern California 1,132 reviews - Alameda, CA 94502 $17 - $19 an hour Girl Scouts of Northern California (GSNorCal) is seeking a Program Coordinator (internal title: Product Program Coordinator) who will play an essential role in strengthening our volunteer relationships through our cookie program. The cookie program is the world's largest girl-led entrepreneurial program that develops life-long skills for girls while generating funds to enable girl scouting. Reporting to the Director of Product Program, the Program Coordinator will work closely with cookie program staff and serve as a point of contact for GSNorCals volunteer-base to manage the payment process for troops. This role also generates all department data reports, assists with survey development and review, coordinates logistics, and provides administrative support to the department. JOB ACCOUNTABILITIES: Reporting, and Finance * Create and maintain department data reports. Develop annual data compare reports showing trends and anomalies. * Responsible for the troop payment collection (ACH) process for the cookie sale and fall product sale and after-sale reconciliation. Work with cross-functional departments. * Create, amend and maintain all department program related financial processes and ensure accurate documentation. * Process invoices for payment and volunteer requests for reward card conversion to funds and money-earning applications * Assist in creation of end-of-sale/program surveys. Review and summarize survey data to support further analysis. Customer Support

• Provide quality customer service, guidance and support to troops and volunteers. Act as a main point of contact for volunteer questions and information. * Resolve mobile payment issues and troubleshooting for troops. Administrative * Create and maintain Salesforce solutions and case management. * Manage coordination of program materials, including ordering, shipping. * Provide administrative support to the Director of Product Sales and Product Sales team as needed. ESSENTIAL QUALIFICATIONS: * Bachelors degree or equivalent experience. * Advanced computer skills. Proficiency in Windows and Office Suite (Word, Excel, Outlook, PowerPoint). * Strong ability to manage data and create reports in MS Excel. * Ability to learn new online tools, databases and software quickly and effectively. * Excellent verbal and written communication skills with at least 1 year of experience in a customer service environment. * High attention to detail. Strong planning and organization skills. * Self-motivated and a self-starter. * Ability to work in a fast-paced work environment and manage multiple projects and demands. * Strong creative problem-solving skills. Ability to solve practical issues and resolve difficult situations involving a variety of variables and personalities. * Commitment to diversity and proven ability to work effectively with persons of diverse backgrounds and abilities * Current California Drivers license, valid auto insurance, and be insurable by the council auto policy carrier, and have access to a vehicle on a daily basis. * Ability to lift and/or move up to 25 lbs. (boxes, materials, and equipment). * Ability to meet the Girl Scout background and verification standards. Final candidates undergo a background investigation including a criminal, education, SSN, professional licensing and driving check verification. DESIRED QUALIFICATIONS: * Advanced Excel skills * Bachelor's in Finance/Accounting, Marketing, or Business Administration * Knowledge of/experience in the Girl Scout Movement 8 hours ago - save job - original job