PART-TIME QUALITY ASSURANCE REPRESENTATIVE

The Part-Time Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers.  It is a vital part of our Company’s New Business and Underwriting process.  The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

 SUMMARY JOB DESCRIPTION:

We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.  As a Quality Assurance Representative you’ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database.  You must have a positive, helpful attitude with customers to quickly gather information and record it.  There is no cold calling and no phone sales.  Friendly, casual work environment with full-time and part-time positions available.  Excellent earning potential – hourly wage plus bonus based on performance.

PRIMARY DUTIES & RESPONSIBILITIES:

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed
• Clearly explain the application process to potential customers
• Accurately complete additional paperwork as needed
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent oral and written communication
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Knowledge of medical terminology and spelling a plus
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented
• Have a desire to learn and grow within the Company

SCHEDULE: Tuesday - Friday 5PM - 9PM & Saturdays 8AM - Noon

Required Skills Required Experience

• Understand and apply adult learning theories
• Understanding of VA benefits programs
• Understanding of transitioning Service member populations
• Experience using Microsoft Office suite of tools
• Strong customer management and support skills
• Experience delivering interactive workshops and training to live audiences