Have you been searching for a new career opportunity? Family Heritage, a Globe Life Company and a leader in the insurance industry is looking for you. We are seeking a highly organized, detail oriented individual with a strong desire for growth to fill an opening for an Administrative Specialist supporting our Claims Department. The ideal candidate will become part of a team and company committed to excellence. Family Heritage Division of Globe Life provides excellent benefits and a modern work environment at our Broadview Heights location.
JOB RESPONSIBILITIES:
- Prompt and timely processing of claims accurately within deadlines
- Heavy phone contact with medical facilities, policyholders and agents
- Back up phone support for the department's Claims Call Center Unit as needed
- Assist with various department functions, projects, and assignments as directed
- Follow department procedures and guidelines to ensure compliance with legal and insurance regulations
Required Skills
- Must have a high level of quality focus on providing excellent customer service
- Ability to process a high volume of claims efficiently and accurately
- Critical problem solving, decision making, and analytical skills
- Excellent verbal, communication, and written skills
- Strong organizational and research skills
- Must be detail oriented, have ability to work well under pressure, and handle multiple tasks with deadlines
- Works well independently
- Team player
Required Experience
- Minimum of two years prior phone/customer service and office experience
- Previous experience in a Claims service environment preferred
- Medical terminology/medical office background desirable
- Bilingual, English/Spanish skills a plus