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Health Customer Service Advocate

CALIBRE

Health Customer Service Advocate

Alexandria, VA
Full Time
Paid
  • Responsibilities

    CALIBRE Systems, Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a full-time Senior Communications Specialist for the Department of Defense (DoD) Defense Health Agency (DHA). Duties and responsibilities include, but are not limited to:

     

    • Assists in the creation of a communications programs that effectively describes and promote the organization and its products including graphics, brochures, company or product fact sheets, logos, or other promotional products.
    • Assists with the implementation of a strategic, fully integrated line of products that complement strategic communications goals and objectives.
    • Manages the research and development of content for publication of products.
    • Supports building and sustaining successful cross-team structure capable of providing a broad range of media and communication support.
    • Meets regularly with government program lead to discuss performance, propose initiatives, and establish priorities.

    Required Skills Required Experience

    MINIMUM YEARS OF EXPERIENCE

    • U.S. Citizenship is a must
    • Secret clearance is required
    • 10 years of demonstrated experience in marketing communications, media relations, or in public relations experience.

    DEGREE/EDUCATION/CERTIFICATION

    • Bachelor’s degree in communications, journalism, or public affairs.
  • Qualifications
    • Excellent verbal & written communication skills
    • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
    • Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
    • Knowledge of customer service principles and practices
    • Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
    • Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
    • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
    • Type 25-30 wpm
    • Schedule Flexibility
    • Detailed oriented
    • Ability to professionally handle and resolve escalated issues