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Business Operations Analyst

Globe Life

Business Operations Analyst

Oklahoma City, OK
Full Time
Paid
  • Responsibilities

    The Business Operations Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.

    KEY RESPONSIBILITIES;

    • Designing and documenting businesses processes and make appropriate recommendations that will positively impact operational effectiveness.
    • Track, analyze and report business unit trends and make appropriate recommendations that will positively impact the unit.
    • Lead a number of key projects on departmental processes.
    • Develop expert operational knowledge to become the liaison between the business unit and IT.
    • Work with multiple teams within the company
    • Write requirement specifications for Information Technology
    • Establish QA of new processes and implement new procedures/systems
    • Suggest areas for improvement in internal processes
    • Continual assessment that all department procedure changes are effective and properly followed
    • Develop effective reporting and monitoring tools for department activities
    • Track and analyze departmental results and trends
    • Provide direction and training to both exempt and non-exempt personnel
    • Other duties as assigned by management

    Required Skills

    • Strong technical and analytical skills
    • Excellent verbal and written communication skills
    • Manage details and execute effective follow through
    • Ability to multi-task
    • Experience working in a team environment
    • Good knowledge of Access, Excel, and Outlook.
    • SQL, Visio and Project experience a plus.

    Required Experience

    • Bachelor’s degree in business or related field such as Finance, Accounting, Management Information Systems, etc. or 2 - 3 years’ experience in related field
    • Proven ability to develop, document, maintain operational policies/procedures, including designing and documenting detailed process flows, development of operational performance and quality metric standards and reports
    • Knowledge of the insurance industry, a plus
    • Strong technical and analytical skills
  • Qualifications
    • Strong technical and analytical skills
    • Excellent verbal and written communication skills
    • Manage details and execute effective follow through
    • Ability to multi-task
    • Experience working in a team environment
    • Good knowledge of Access, Excel, and Outlook.
    • SQL, Visio and Project experience a plus.
  • Industry
    Human Resources