The Business Operations Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.
KEY RESPONSIBILITIES;
- Designing and documenting businesses processes and make appropriate recommendations that will positively impact operational effectiveness.
- Track, analyze and report business unit trends and make appropriate recommendations that will positively impact the unit.
- Lead a number of key projects on departmental processes.
- Develop expert operational knowledge to become the liaison between the business unit and IT.
- Work with multiple teams within the company
- Write requirement specifications for Information Technology
- Establish QA of new processes and implement new procedures/systems
- Suggest areas for improvement in internal processes
- Continual assessment that all department procedure changes are effective and properly followed
- Develop effective reporting and monitoring tools for department activities
- Track and analyze departmental results and trends
- Provide direction and training to both exempt and non-exempt personnel
- Other duties as assigned by management
Required Skills
- Strong technical and analytical skills
- Excellent verbal and written communication skills
- Manage details and execute effective follow through
- Ability to multi-task
- Experience working in a team environment
- Good knowledge of Access, Excel, and Outlook.
- SQL, Visio and Project experience a plus.
Required Experience
- Bachelor’s degree in business or related field such as Finance, Accounting, Management Information Systems, etc. or 2 - 3 years’ experience in related field
- Proven ability to develop, document, maintain operational policies/procedures, including designing and documenting detailed process flows, development of operational performance and quality metric standards and reports
- Knowledge of the insurance industry, a plus
- Strong technical and analytical skills