JOB SUMMARY
The Business Operations Analyst works within the Policy Administration organization reporting directly to the Director, Policy Administration. The Business Operations Analyst performs a full range of activities across policy administration for all Globe Life Inc. subsidiaries. Activities include but are not limited to assisting with the facilitation of Market Conduct Examinations, ensuring responses to state regulators are comprehensive and completed timely, preparing and maintaining organized support materials, planning and performing reviews of claims and premium accounting processes to assess adherence to state insurance regulations, and tracking of the existence/effectiveness of compliance related remediation items in addition to the accuracy of claims payments. The role requires the ability to work with initiative, handle multiple projections at one time and have a strong ability to communicate and foster a collaborative work environment.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Assist in the preparation of responses to all forms of inquiry from government agencies, including Market Conduct Examinations and format the Company’s responses and documentation for submission to government agencies.
- Coordinate across subsidiaries and departments in the development and implementation of corrective actions.
- Assist in compliance enhancement initiatives such as the redesign of the claims audit function and the implementation of Market Conduct Exam tracking tool.
- Design and write process change memorandums that communicate process changes to departments of all Globe Life Inc. subsidiaries.
- Assist in performing quality assurance and testing when implementing new processes/procedures/systems.
- Suggest areas for improvement in internal processes.
- Work with multiple teams within the Globe Life Inc. subsidiaries. Internal teams include but are not limited to: Regulatory Affairs, IT, Premium Accounting, Customer Service, New Business and Internal Audit.
- Implement recommendations with continual follow-up to ensure that changes are followed.
- Provide direction and training to both exempt and non-exempt personnel.
- Communicate in a clear and concise manner.
- Other duties as assigned by management.
Required Skills
- Demonstrated ability to solve complex problems.
- Ability to manage priorities while producing results in a faced paced, multi-organizational, multi-location, cross-functional environment.
- Strong technical, problem solving and analytical skills.
- Effective and concise writing, communication and presentation skills.
- Manage details and execute effective follow through.
- Ability to multi-task.
- Experience working in a team environment.
- Good knowledge of Excel, Word, and Outlook.
Required Experience
- Bachelor’s degree in business with an emphasis in Accounting, Finance, juris doctorate or a related field.
- 3 - 4 years of experience in related field. Previous experience with compliance related matters preferred.
- Knowledge of the insurance industry, a plus.
key words: Excel, Visio, Project, and Outlook