Job Description

Client Services

Headline: Family Owned Masonry Company Hiring Client Services Specialist

Job Description

Are you looking for a new and exciting challenge?

Do you have something special to contribute and want an opportunity that appreciates hard work as much as you do?

We are a small family masonry business (hint.. if you don't know what masonry is, make a quick search!) located in Hollywood and we are adding a client services specialist to our growing family.

This is a unique opportunity for the RIGHT candidate who is looking for a place where challenges are embraced, growth is expected, and hard work is the standard.

The client services position entails the following:

• Answering phones (sometimes in excess of 100 phone calls per day)

• Conducting client intake calls to understand scope of work, needs, and determine best time for the estimator complete the appointment.

• Correctly identify if this is the type of work we do- this will require lots of educating around our services to save us and our clients time and money by not scheduling appointments on projects we don't take on.

• Manage general inbox and business owners email account.

• Draft formal proposals to send out to clients

• Track calls and emails for marketing data

• Weekly meetings with owner and estimators to adjust phone call and marketing strategies

• Follow up via phone and email on estimates sent out (ranging from 20-50/ day)

• Completing phone calls via a script and understanding the importance of excellence on each and every call.

Hours are Monday though Friday 8:00 AM to 4:30 PM.

How to know if this is a good fit???

You are the following:

• Extremely motivated, and always excel at everything you take on.

• You don't mind working in a company that is experiencing lots of growth, and view challenges as opportunities.

• You can handle 3,4, or 5 things at once and are an excellent multi-tasker.

• You take ultimate responsibility for anything you take on and make sure it is done.

• You have a good understanding of the geography of Los Angeles to schedule routes all through LA County.

• Learning in depth construction knowledge and current building codes (you will need to become an expert VERY fast) excites you as a challenge.

• You have an "I don't quit until it is done" attitude about everything you do.

• You are good with computers, and can easily navigate google docs, excel, and google calendar.

• You are not afraid to be persuasive on the phone, and are interested in learning some of the selling techniques on the phone (this is completely considered a sales position).

• Working in a phone "sales" position excites you.

• You are excited by the vast growth opportunities and aren't just looking for "a job" or "a paycheck". – At my company we are all in with everything we do, and we honestly strive to be the best, I expect as much from you as I do myself and all the others.

If you feel like this position is for you, I want to hear from you and I want you as part of our team. As the owner of the company, I wanted to write this ad personally so I can bring aboard the absolute best fit... If after reading this, you are certain it is you, then apply and let me know why you feel you are ready to take a vital role on our team.

Welcome to the family,

Matt

Job Type: Full-time

No benefits included 

Salary: $22.00 to $26.00 /hour

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