Job ID 2924 – Help Desk Technician

Location: Riverview, FL – This position is hybrid
Must report onsite (3) days weekly

Pay: $25.00-$26.00 per hour

Type: Contract to hire

Schedule: M-F 8am – 5pm (40 hours)

Job description:

1. Lead and resolve help desk tickets, providing timely support for hardware, software, access, and connectivity issues
2. Deliver technical support to both in-office and remote users, ensuring minimal downtime and high user satisfaction
3. Configure, deploy, and manage devices, user accounts, permissions, and mobile technologies
4. Maintain and support servers, virtual machines, and software licensing to ensure system reliability and compliance
5. Collaborate with Global IT teams and contribute to special projects and technology initiatives

Requirements:

• Must have (2)+ years of experience in IT support with over 50 users
• Windows, Active Directory, and MS Office troubleshooting skills
• Knowledge of VPNs, servers, firewalls, and security tools
• Great communication and problem-solving skills
• High school diploma or equivalent
• Background check required
• Employment verification required
• Education verification required
• Drug screening required (including marijuana)