\#IND123

Hiregy is seeking a new Client Success Specialist to join our thriving team in Tampa, Florida! Are you looking to begin your career in Human Resources? Read more and apply!

Job Title: Client Success Specialist

Location: Tampa, 33607 - This position is onsite

Pay: Starting at $18.00 per hour

Benefits: Healthcare, dental, vision, 401K with match

Summary

The Client Success team manages all of the important “details” and processes which ensure the success of our clients, candidates and internal team members. The Client Success Specialist is a key member of this team and reports to the VP of Operations. This role will include handling both in and outbound calls to assist candidates and clients, coordinating candidates onboarding and payroll processes, relaying information from/to candidates and clients, trouble shoot issues that may arise and participating in the quality feedback program. This person is critically important for creating that initial exceptional experience for our guests as they call or come through our doors. This position is a problem solving and team support role. The business need of this position is to keep the team organized and enable them to focus on important tasks.

Top Responsibilities:

1\. Greet callers or guests and distribute information appropriately and log details in the ATS when necessary

2\. Initiate candidate onboarding processes such as electronic forms, background screening, drug testing and references as needed and ensure timely completion

3\. Data entry and verification of candidate’s information by processing onboarding paperwork including Form I9, W4 and direct deposits and other necessary forms

4\. Process results of all pre-employments screenings to ensure candidates are able to successful start their assignment by the target start date and escalate issues that may arise to management

5\. Monitor and assist with weekly associate payroll by ensuring associates are submitting timecards and time approvers reviewing hours for approval

6\. Pull and send out weekly reports including QC Rating Report and the Associate Accrued Hours Report by Client

7\. Support the internal staff with various adhoc tasks such as candidate issues or client specific reporting needs and other tasks as assigned

Nice to have:

• Previous experience with human resources support or recruitment support
• Prefer 2 to 3 years’ experience in Customer Service

Requirements:

• Must love sharing memes
• Must have at least two years’ experience as an office coordinator or administrative assistant experience
• Must have knowledge of customer service etiquette including how to delight or handle a difficult caller/client, etc.
• Must have knowledge of how to operate basic phone and computer systems, typing 40 WPM
• Must be proficient in Word, Excel and Outlook (MS Excel basic spreadsheet creation)
• Excellent communication skills both written and oral
• Strong organizational skills : Must demonstrate ability to coordinate details, calls, meetings, notes etc.
• Multi-tasking skills – must be able to handle multiple items/computer screens at once without letting things fall through the cracks
• Must demonstrate the ability to be proactive and intuitive, meaning watch what is happening and learn from what is seen
• High school diploma required
• Background check required
• Drug screening required
• Reference check required

What is great about this role?

• Changing lives every day! Changing the lives of candidates and their families with a new job while improving and making clients more successful with the placement of exceptional people.
• Fast-paced, always changing role.
• Working with the top companies nationwide.
• Have the ability to work independently and play a role in your own earning potential.

Why Hiregy? (Why do people like working for Hiregy? What makes it a great place to work?)

• Everyone is focused on the same mission: changing lives by connecting exceptional people.
• Team focused – working together to be successful.
• Proud of each other’s accomplishments and shares in each other’s successes.
• Friendly, energetic, fast-paced workplace.
• Open and transparent environment where learning and innovation is encouraged