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Implementation Coordinator- Multi-Product Service Center-TAA

Paychex

Paychex

Implementation Coordinator- Multi-Product Service Center-TAA

West Henrietta, NY
Full Time
Paid
  • Responsibilities

    Responsible for the setup, training and successful implementation of new multi-product clients. Provides proactive customer service, ensuring product maximization and the highest level of client satisfaction.

    • Coordinates product hardware and software installation for complex, revenue-intensive clients to provide a successful client onboarding experience.
    • Provides technical service and support in troubleshooting and resolving customer software and hardware concerns, ensuring all products and applications are functioning correctly.
    • Acts as a primary contact for the client during the implementation process, partnering with subject matter experts to create, discuss, and execute the implementation plan and timeline.
    • Maintains knowledge of product applications to effectively create custom reports, interfaces and processes, supporting third party software.
    • Partners with human resource representatives, operations and sales partners to ensure client service and product satisfaction.
    • Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.
    • Ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.
    • Establishes and maintains a positive working relationship with clients, sales representatives, human resource representatives and other field representatives to promote Paychex quality service image.
    • Identifies and facilitates process, procedure, and system enhancements in order to increase client satisfaction and promote client retention.
    • Maintains performance evaluation goals in quality monitoring, client satisfaction, and queue support.
    • Participates in special projects and department initiatives as requested.
  • Related Article
  • Qualifications
    • H.S. Diploma - Required
    • 2 years of experience in Technical account management or call center technical environment.
    • Prior experience in payroll, TAA, HRO.
  • Industry
    Human Resources
  • About Us

    Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.