Inbound Sales Representative
Inbound Sales Consultant

Location: Grand Rapids - Caledonia, MI 49316
This position is hybrid, (3) days onsite required weekly after training

Pay: $63,000 average yearly earnings (uncapped earnings)
Top performers earn $100,000+ yearly
Starting base pay is $18.00 per hour

Type: Direct hire

Schedule: Will be assigned a (40) hour work week, must be open to department hours
M-F or Tues-Sat, 7:00am – 9:00pm CST / 8:00am to 10:00pm EST

Training schedule: M-F, 9:30am – 6:00pm CST / 10:30am – 7:00pm EST for approx. 9 weeks

Career outlook: Earn 6-figures! 401k with 4%. Match, HAS, medical, dental, vision, tuition reimbursement with approval, commuter benefits, recognition programs, community activities, parental leave, and more! Room to grow into senior roles, retention, leadership, and other roles.

Job description

1. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
2. Lead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
3. Deliver exceptional customer service by educating customers on coverage options and costs, ensuring they select the most appropriate plan.
4. Identify cross-sell and upsell opportunities by qualifying customers for additional products and services.
5. Navigate multiple computer systems efficiently while maintaining a seamless and professional interaction with customers.
6. Manage daily call volume, averaging 12–15 calls per day, including inbound inquiries, outbound follow-ups, and post-sale policy processing.

What does success look like?
You will be evaluated based on the following key performance indicators (KPIs):

• Number of policies converted – Successfully binding new insurance policies.
• Total premium converted – The dollar amount of premium generated from sales.
• Unplanned shrink – Minimizing time away from taking calls to ensure productivity.
• Cross-sell performance – Ability to identify and sell additional products to existing customers.

Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months: Meeting or exceeding targets

Nice to have:

• Bachelor’s Degree
• P&C License
• Salesforce
  

Requirements:

• Must have (1)+ years of sales experience in retail, hospitality, other industries .
• Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
• Backgrounds that typically excel in this role: Real estate, mortgage industry, door-to-door sales.
• Must be tech savvy and adaptable, must be able to learn and navigate CRMs and multiple screens/software systems.
• Must have professional verbal and written communication skills with strong sales acumen.
• High school diploma or equivalent
• Background check required
• Education verification required