Customer Care Representative
Customer Care Representative Industrial Oils Unlimited/Adjuvants Unlimited - Tulsa, OK 74127 Description: As one of our Customer Care Representatives, you'll handle customer orders, schedule outbound shipments, including international shipments, as well as coordinate with warehouse personnel, suppliers and carriers to ensure on-time delivery of product to our customers. Primary Responsibilities: * Communicate with customers both written and oral regarding delivery dates, pricing, product availability, etc. * Data entry utilizing Chempax VB software to include order entry, purchase orders, customer quotes, etc. * May enter and print batch tickets. Post blends and ship-outs to production schedule. * May assist in planning and maintaining production schedule by utilizing prescribed production times. * Coordinate with carriers, suppliers and customers to ensure on-time delivery of products. * Prepares shipping documents to include dispatch reports, bills of lading, shipping labels, and MSDS. * Maintain computer and paper customer files. * Maintain customer quote book and enter quotes into the computer to ensure customers are billed correctly. * Obtain competitive freight rates from carriers to ensure best possible rate and service. * Update and maintain freight quote spreadsheet. * Provide administrative support to sales reps to include help with preparing quotes and miscellaneous correspondence as needed. * Other duties and responsibilities can be assigned as determined by supervisor. Requirements: * High school diploma or equivalent required * Technical or college courses preferred * Minimum two years experience in logistics