JOB SUMMARY

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Electrical Now by phone, email or through other means
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Electrical.com (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Electrical Now (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Meet minimum daily standards for quotes and other sales output expectations
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Electrical Now to effectively meet customer commitments
• Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance
• Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

METRICS - Quotes per day

• Quote: Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

COMPENSATION
$60k-70k

WORK SCHEDULE

The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company. The schedule will generally be an 8-hour period between the hours of 8:00 am and 5:00 pm, Monday through Friday with one-hour break. Up to 2 hours of Overtime each day is allowed as workload permits. Adherence to attendance and coverage policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.

WORK ENVIRONMENT

The environment is a professional open call center office environment. It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Electrical.com ” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Electrical.com ID Badge and Access card must be worn at all times. Electrical.com Safety Policies must be adhered to at all times.

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Electrical.com sales cycle
• Strong computer skills; ability to learn and understand Electrical.com computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

Required Skills

Required Experience