Customer Service Representative LSO Final Mile 27 reviews - Memphis, TN $12.00 - $12.50 an hour LSO Final Mile (previously Express Courier) has an immediate full time opening for a customer service representative. Shift: Monday - Friday / 9:00 a.m. to 6:00 p.m. Responsibilities include the following: GENERAL SUMMARY: Processes customer inquiries and enters on demand runs into the system in a professional, proficient and economical manner. Performs operational duties as prescribed by the Branch/Regional Manager to ensure timely completion of special projects. Responds to and reports all security and policy violations to the Operations Manager. PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all inclusive. This position must also perform other duties as assigned.): 1. Answer the telephone professionally within two rings using the company's standard greeting. 2. Direct the caller to the appropriate person. 3. When the caller wants to place a run, process that run in a timely, professional manner. 4. If assigned specific accounts, handle all runs, billing, and paperwork as required for those accounts. 5. Enter freight forwarding runs that are faxed, including completing air bills when necessary. Match air bills to the fax and file, including any additional paperwork the Independent Contractor has for that run. 6. Collect and process customer paperwork from the Independent Contractors, adding customer numbers and control numbers for billing. Forward paperwork to the corporate office on a weekly basis to be included with customer invoices. 7. Set up new customer accounts in the system. Fax Credit Applications to callers looking to set up a customer account. 8. Process credit card orders. Assist in closing out credit card machine as necessary. 9. Resolve customer service concerns in a professional and expeditious manner. If unable to resolve the concern, forward the customer to the proper company representative. 10. Provide Proof of Deliveries accurately and in a timely manner. 11. Research discrepancies and other issues for the customer or the corporate office as needed. 12. Assist operations and sales department regarding special requests as outlined by the Branch/Regional Manager. 13. Recommend improvements for security and operations to immediate supervisor. 14. Process miscellaneous projects and tasks as prescribed by the Branch/Regional Manager. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Education Required: High school diploma. Experience Required: Two years customer service experience preferred. Abilities Required: Strong organizational skills, the ability to handle a high volume of incoming calls, and the ability to complete multiple tasks simultaneously. Must have a professional demeanor with customers and office personnel in person and on the telephone. Must have the desire to identify and satisfy customer needs. Proficient computer skills are required. Criminal background check and pre-employment drug screen will be conducted. LSO Final Mile is an Equal Opportunity Employer Job Type: Full-time Salary: $12.00 to $12.50 /hour Experience: