** MUST BE ABLE TO WORK 8AM TO 5PM PST **

Acts as a service advisor for Multi Product Service Center clients. primarily in a queue based environment.

• Fields daily calls from multi product clients, supporting payroll, TAA and HRO.
• Acts as a liaison between client and other business units to resolve discrepancy and data integrity issues on behalf of the client.
• Provides real-time technical support for clients using the automated phone system and employee website to ensure efficient interactions. May conference clients into systems to help navigate through various menu options.
• Uses multiple computer software packages, including HRIS, Salesforce, Flex, Core Advance, and ORS to answer specific clients questions and requests.
• Prioritizes caller and management issues to resolve critical or time-sensitive issues in a timely manner.
• Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Service partners.
• Logs and documents participant conversations in an effort to minimize repeat callers and provide optimal service.

• H.S. Diploma - Required
• 1 year of experience in Customer service/call environment.
• Demonstrates customer service skills.
• Strong verbal communication and listening skills.
• Proficient in English written and verbal communication skills.

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.