Customer Service Holiday Helper

Location: Tampa, 33607

Pay: $20.00/hour

Hours: Friday, Saturday and Sunday 11:00 AM to 7:00 PM

Type: Contract

Assignment duration: 4 weeks

Schedule: Friday 11/28/2025 – 12/25/205

Job duties:

• Provide In-Mall Customer Support: Assist guests from the customer service desk located inside International Plaza Mall, offering help with directions, store locations, hours, and event information.

• Answer Guest Inquiries: Respond to common questions such as store locations (e.g., Nike), mall hours, dining options, and seasonal events (e.g., Santa visits).

• Use Communication Tools: Engage with customers through a plexiglass window at the desk, maintaining a professional and friendly demeanor.

• Problem-Solve & Escalate When Needed: Strive to provide accurate information and escalate more complex inquiries to a manager when necessary.

• Support a Positive Guest Experience: Serve as a knowledgeable and welcoming resource to enhance each visitor’s shopping experience at the mall.

Requirements:

• MUST be able to commit to the project and MUST be reliable and on time
• MUST have at least 1+ years of retail or office experience working in a customer service fashion
• No real technical skills required
• MUST be friendly, outgoing, and like to help people!
• Background check required