Position Title: Medical Front Desk Receptionist /  Patient Experience Expert

Start Date: ASAP

Contract (potential to become permanent based on performance)

Location: Oakland Park, FL 33334

Schedule: Schedule: M 7:45a-2p (can park onsite), Tu-F 7:45a - 5p (must park offsite; shuttle will take them to/from clinic)

• The company provides lunch for all staff members from Tuesday-Friday, so no need to bring lunch unless you prefer to.
  

Hourly Rate: $22 per hour

Attire: Your dress attire should adhere to company policy dress code which is royal blue-colored scrubs. If you don’t have royal blue-colored scrubs wear any color scrubs until your company bought uniform scrubs come in.

Job Duties:

The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.

• Provide professional, confidential assistance to patients
• Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
• Verify and updated patient insurance information and eligibility during check-in
• Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
• Ensures compliance with federal and state billing regulations and clinic policies
• Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
• Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
• Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
• Assist with other front desk duties including answering phones and managing patient paperwork.

Must Haves: High school diploma or GED equivalent

• 1–2 years of experience in medical receptionist/patient scheduling
• 1–2 years of experience working with EMR systems (ECW preferred)
• 1–2 years of customer service experience
• Background check is required
• Drug screening is required
• Education verification is required to go perm