Job Description

CLIENT CARE COORDINATOR

Technology-driven company creating the most comprehensive database of whole genome, phenotype and clinical data has an immediate need for a Clinical Care Coordinator. Company is developing and applying large scale computing and machine learning to make novel discoveries to revolutionize the practice of medicine. This position as a Client Care Coordinator will manage the client record to make sure all information is accurate and correct. If you have the ability to work independently in a fast paced environment this may be the position for you.

TASKS AND RESPONSIBILITIES:

• Responsible for checking out the client at the end of the day and provide any scheduling needs
• Attending Team Huddle each morning
• Assist in all areas of to ensure that client comfort and satisfaction is exceeded.
• Interface with other members of a client’s work or administrative team while the client is on site.
• Act as a customer care call center and route incoming calls promptly and courteously, and efficiently record written messages to ensure optimal communication
• Schedule results reviews and any additional follow-up
• Maintains customer confidence and protects operations by keeping information confidential.
• Handle potential client needs and inquires in a timely matter
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for managing accurate data and record keeping in CRM database and internal records to assure HIPAA compliance

MINIMUM QUALIFICATIONS (MUST HAVE)

• Bachelor’s degree
• Exceptional communication skills with ability to adapt to different audience types
• Service-oriented approach with ability to discern customer preferences and anticipate customer needs
• Strong verbal and written communication skills are essential.
• Excellent organization and multi-tasking skills.
• Exceptional interpersonal skills and problem solving capabilities.
• Ability to work effectively across a matrix organization.
• Ability to work independently and prioritize with minimal daily instruction.
• Ability to think strategically

SHIFT: 8 am-5pm Monday-Friday

Ready for this career opportunity? Apply now!