Job Description

Are you ready to work for a leading healthcare firm in the Orange County area? Then this is the job for you!! This large Medical Management Group manages several IPA groups throughout California with over 1,000 physicians!

The group is seeking a Customer Service/Member Services Representative for their Orange location. The group provides a team-oriented setting, room to learn, and many opportunities for promotion.

BENEFITS IMPORTANT TO YOU?? This company provides multiple options for medical, dental and vision care, flexible spending, disability programs, education reimbursement programs. Company also provides community outreach opportunities, and employee events to recognize contributors to the company’s success.

WHAT WILL I BE DOING?

• Answering inquiries from members and providers regarding benefits, eligibility, and all other related inquiries
• Maintaining positive customer relations
• Inputting new member data and documenting calls
• Looking up coverage amounts for members
• Researching information for members
• Providing information on services they have with their insurance, but are not participating in
• Directing members to appropriate department to answer questions
• Providing insurance coverage information
• Providing resolution to questions
• Coordinating with various departments to respond to customer requests
• Promptly and professionally manner answer up to 60 calls a day

WHAT TALENTS DO I NEED?

• GREAT PEOPLE SKILLS
• Ability to work at a quick pace
• Ability to communicate clearly
• Ability to listen to caller needs, meanwhile accomplishing call goals

WHAT ARE THE REQUIREMENTS?

• Must have 2+ years of healthcare experience
• Looking for front office Medical Assistants or Schedulers
• One or more years of call center experience is a plus, but not required
• Must be bilingual Spanish speaking
• Intermediate Word and Outlook skills
• Typing 45+ WPM required
• Must have steady work history
• High school diploma required; bachelor's degree desired

SCHEDULE: Monday-Friday 8am-5pm

PAY RATE: $16-20/hour

Here is your opportunity to realize your potential, and expand professionally and personally. Apply to Medical Professionals today to learn more.