Customer Service Representative/Cashier Metro Market 72 reviews - Pewaukee, WI 53072 $8.75 - $11.05 an hour - Full-time, Part-time ESSENTIAL RESPONSIBILITIES: Essential responsibilities include but are not limited to: * Ensures positive customer relations and satisfaction. * Maintains a sense of urgency for all customer needs. * Greets and thanks all customers providing prompt and courteous service. * Ensures a positive work environment for all front end employees. * Participates in the maintenance of a customer-oriented culture and delivers a high level of customer service. Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty. * Communicates customer issues to appropriate department; resolves. 7. Manages front end operations to achieve financial goals. a. Meets or exceed sales, profit, and labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control. b. Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions. 8. Manages and enforces front end policies and processes. . a. Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks. b. Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing. c. Ensures front end cleanliness, maintenance, and sanitation. d. Counsels employees as a result of procedure infractions. e. Ensures communication between front end and pricing coordinator on pricing/signage discrepancies. 9. Performs the duties of the Service Operations Manager in her/his absence. (Exclusive of hiring and disciplinary actions.) * Ensures that all front end employees adhere to company policies and procedures as well as local, state, and federal laws and regulations. 11. Fluent in all service desk operations including bookkeeping. a. Completes voids, refunds, and daily cashier exception reports. b. Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures. * Fluent in all customer checkout transaction policies and procedures. * Trains and coaches front end staff on policies, procedures, customer service, and job responsibilities. * Communicates with Service Operations Manager concerning ongoing front end status, including successes, problems and planning. * Communicates loss prevention situations with appropriate management and personnel. * Encourages teamwork through cooperative interactions with co-workers. * Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES & LICENSES T.I.P.S. Responsible sales training for alcohol and tobacco products. FUNCTIONAL REQUIREMENTS Frequent: Physical - lifting 10 to 55 lbs., pushing/pulling up to 200 lbs., equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math Occasional: Physical - lifting over 55 lbs., equipment operation (adding machine, calculator), squatting, stooping/bending, walking Job Types: Full-time, Part-time Salary: $8.75 to $11.05 /hour Experience: * customer service: 1 year (Preferred) * Cash Handling: 1 year (Preferred) Education: * High school (Preferred) Work authorization: * United States (Required) Shifts: * Evening (Preferred) * Mid-Day (Preferred) 2 hours ago - save job