Customer Service - Guest Services / Facilities Boston, MA/en-US/Novitex_External_Career_Site/job/Boston-MA/Customer-Service---Guest-Services---Facilities_R008046/apply Position Exempt Status Non-Exempt Weekly Scheduled Hours 20 Scheduled Shift Job Description Novitex Enterprise Solutions is looking to fill a Customer Service Associate position in Boston, MA. In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry. Some perks of the job: Employees working 30 or more hours per week qualify for: * Paid holidays, vacation and sick time * 401k * Benefit Package Medical, Dental, Vision * Employer Matching Health Savings Account * Continuous training * Short-Term Disability * Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE! So what will you actually be doing? Customer Service Associates role are vital to the organization of a companys communication. With a strong attention to detail, they will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast paced environment. A Customer Service Associates daily tasks will involve: * Conference Room Set-ups and support, events management and hospitality * Lift heavy boxes, files or paper when needed * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, production environment * Consistently adhere to all business and safety procedure guidelines * Take direction from supervisor or site manager * Maintain all logs and reporting documentation; attention to detail * Enter information daily into spreadsheets * Participate in cross-training (Filing, outgoing shipments, etc.) * Provide backfill when needed * Perform other tasks as assigned OK, I'm interested... But is it really the job for me? You need great people skills, patience and the ability to multi-task to be good at this job. Other aspects of your background will include: * Minimum of 6 months customer service related experience * High school diploma or equivalent (GED) required * Ability to stand on feet for long periods of time, bending, and lifting as required Preferred Qualifications: * Prior experience in Facilities preferred * Keyboarding and Windows environment PC skills required (Word, Excel and PowerPoint preferred) * Excellent communication skills both verbal and written * Able to stand, bend, and lift up to 55 lbs. with or without accommodations * Willingness and availability to work additional hours if assigned * Willingness to submit to a pre-employment drug screening and criminal background check * Ability to effectively work individually or in a team environment * Competency in performing multiple functional tasks * Ability to meet employer's attendance policy PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. E-VERIFY RIGHT TO WORK POSTERS https://www.novitex.com/e-verify-right-to-work-posters Posted 30+ Days AgoPart timeR008046 Exela Technologies, Inc. (Exela) is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in workflow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe. Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,500 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong at nearly 1,100 onsite client facilities and 150 delivery centers located throughout the Americas, Europe and Asia. Our client list includes 60% of the Fortune® 100, along with many of the worlds largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies. EOE Statement We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at RecruitingSupport@exelaonline.com