Guest Communications Coordinator Odysseys Unlimited 4 reviews - Newton, MA 02458 Odysseys Unlimited 4 reviews Read what people are saying about working here. Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the countrys most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our expanding operation. Title: Guest Communications Coordinator Reporting To: Manager, Guest Communications Starting: Immediately Job Summary Working in a professional environment, this position requires a candidate who will be committed to delivering the highest level of customer service to our guests primarily through written correspondence. Responsible for assessing and evaluating customer communications while responding in a timely manner with accurate, clear, service-oriented messages. Responds to pre-departure and post-tour correspondence including: tour member evaluations, letters, emails or phone calls.Tracks, reviews and maintains all customer correspondence and guest data, always focusing on quality and the guests experience. Qualifications * Bachelors Degree * Strong writing skills with excellent spelling, grammar, and proof reading skills * Must possess excellent written and verbal communications skills * 1 to 2 years of customer service experience in travel-related communications: letter, e-mail, text messaging, chat, etc. (travel counselor experience preferred) * Excellent organizational skills with attention to detail and accuracy * Ability to work independently with minimal direction * Intermediate to Advanced Proficiency with Microsoft Office: Outlook, Word and Excel Responsibilities * Organize and respond appropriately to all standard tour member evaluations received * Create customized, professional responses to post-tour letters and evaluations that appropriately address specific issues * Research and create written pre-departure guest communications for tour changes, visa updates, major world events, etc. * Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner * Compose email correspondence that is professional and grammatically correct with content specific to the issue and our guests within specified service levels, standards and policies * Process individual travel services/special requests including customized services for guests on back-to-back tours * Update and maintain reservation and customer information in accordance with company guidelines * Track and organize communications, escalate trends, issues or unusual situations * Review key guest and reservation data such as: Guest Information Forms, Passport Information, etc. for accuracy and overall quality assurance as required * Act as liaison between Odysseys Unlimited and current visa service provider; be a resource for colleagues and guests with relation to complicated visa items * Provide back-up for incoming customer telephone calls for service and sales while maintaining the highest degree of professionalism and telephone etiquette on all calls taken * Assume other responsibilities as deemed necessary No recruiters or phone calls please. Job Type: Full-time Experience: * Customer Service: 2 years (Required) 22 hours ago - save job - report job Apply Now Apply Now Save this job