Develops and maintains positive relationships for top-tier clients through collaboration with internal Paychex Partners and departments as well as client partners. Acts as a key advocate and drives efficiencies for clients within Paychex Online Service Product offerings. Advocate for client deliverables and helps drive Paychex strategy.

• Provides customer service support to Top 100, PEO and other high-priority Online Services clients. Anticipates client needs and recommends new services or solutions to clients.
• Manages client issues and identifies potential solutions. Coordinates internal and external communications to clients to ensure complete understanding and resolution.
• Develops a thorough working knowledge of clients' internal processes and procedures as they relate to the various Online Services products to ensure correct usage and leveraging of Paychex systems.
• Promotes client retention and builds strong relationships through presentations and client communications.
• Travels onsite to assist clients with advanced troubleshooting or training on respective Online Services Products/Services.

• Bachelor's Degree - Preferred
• 2 years of experience in Online Services.
• 3 years of experience in Relationship Management.
• Demonstrates a high commitment to quality.

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.