Responsible for the timely and effective setup of Learning Management Systems (LMS) and its integration with Paychex products

• Creates clients' LMS internet account site.
• Provides service and technical support for new LMS clients to ensure proper integration and data synchronization between LMS applications and other applications.
• Utilizes web-based collaboration tools to guide clients through the setup process and provide instructions for basic LMS access and utilization.
• Maintains knowledge of LMS, internet technology, and PC and network configuration in order to effectively install and test the application in clients' unique technical environment.
• Researches and resolves technical issues in a timely manner to optimize client experience and satisfaction.
• Documents and submits LMS and application enhancements in order to prioritize and resolve issues to ensure stability and reliability of LMS applications.
• Troubleshoots and diagnoses hardware, software, permissions and network issues during the initial setup phase to ensure successful installation.

• H.S. Diploma - Required
• 1 year of experience in Paychex Payroll.
• 1 year of experience in Customer service, technical support, and problem resolution.
• Possesses strong technical aptitude.
• Strong Attention to detail
• Exceptional Customer Service Skills
• Stable Work History

Paychex, Inc. is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement.