As an Operations Coordinator, you will work within the Payments Operations team to assist with processing daily payroll, resolving vendor inquiries, and remitting information to state agencies.
You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. You will be instrumental in helping the Payments Operations team be productive, effective and organized.
What you'll do:
Own the day-to-day operational processes associated with payments administration by processing daily payroll and assisting with escalated payments administration issues
Collect customer data and other sensitive business information to timely remit to vendors and applicable state agencies including, but not limited to, unemployment claims, income withholding orders, and PEO licensing
Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system
Assist senior team members in building out internal resources (help articles, training decks, etc.)
Collect, scan, sort and file mail
Bachelor’s degree or equivalent experience
0-2 years of work experience
Experience in operations, onboarding role or customer service related field preferred
Strong written and verbal communication skills
Process-driven
Ability to work as part of a team and be resourceful and adaptable
Technologically savvy; experience with utilizing multiple systems and software programs
SQL knowledge preferred
Must be able to work Monday through Friday from 9:00 AM to 6:00 PM (an hour unpaid meal break will be provided each work day) with occasional overtime on an as-needed basis
At Justworks, we help entrepreneurs take care of their teams through benefits, payroll, and compliance, so they can focus on growing their business.
We are passionate about helping small businesses succeed and it is reflected in everything we do.
Justworks employees enjoy a collaborative and welcoming environment, where transparency and openness are encouraged. Along with access to rich benefits, a prime NYC location and no shortage of dogs at work, you'll learn from some of the brightest and influential thought leaders in the startup community.
If you want to grow in an entrepreneurial environment, build something meaningful and have fun while doing it, then we look forward to hearing from you!