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Operations Coordinator, Payments

Justworks

Justworks

Operations Coordinator, Payments

New York, NY
Full Time
Paid
  • Responsibilities

    As an Operations Coordinator, you will work within the Payments Operations team to assist with processing daily payroll, resolving vendor inquiries, and remitting information to state agencies.

    You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. You will be instrumental in helping the Payments Operations team be productive, effective and organized.

    What you'll do:

    • Own the day-to-day operational processes associated with payments administration by processing daily payroll and assisting with escalated payments administration issues

    • Collect customer data and other sensitive business information to timely remit to vendors and applicable state agencies including, but not limited to, unemployment claims, income withholding orders, and PEO licensing

    • Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system

    • Assist senior team members in building out internal resources (help articles, training decks, etc.)

    • Collect, scan, sort and file mail

  • Related Article
  • Qualifications
    • Bachelor’s degree or equivalent experience

    • 0-2 years of work experience

    • Experience in operations, onboarding role or customer service related field preferred

    • Strong written and verbal communication skills

    • Process-driven

    • Ability to work as part of a team and be resourceful and adaptable

    • Technologically savvy; experience with utilizing multiple systems and software programs

    • SQL knowledge preferred

    • Must be able to work Monday through Friday from 9:00 AM to 6:00 PM (an hour unpaid meal break will be provided each work day) with occasional overtime on an as-needed basis

  • Compensation
    Competitive
  • Benefits
    • Unlimited PTO
    • Medical, Dental, Vision Insurance
    • Life insurance
    • 401k
    • Commuter benefits
    • Wellness program
    • Unlimited snacks
    • Dog-friendly office
  • Industry
    Human Resources
  • Fun Fact
    Our office features many cute dogs.
  • About Us

    At Justworks, we help entrepreneurs take care of their teams through benefits, payroll, and compliance, so they can focus on growing their business.

    We are passionate about helping small businesses succeed and it is reflected in everything we do.

    Justworks employees enjoy a collaborative and welcoming environment, where transparency and openness are encouraged. Along with access to rich benefits, a prime NYC location and no shortage of dogs at work, you'll learn from some of the brightest and influential thought leaders in the startup community.

    If you want to grow in an entrepreneurial environment, build something meaningful and have fun while doing it, then we look forward to hearing from you!