Order Resolution Specialist
Radwell International LLC | Order Fulfillment Operations
Full-Time | Hourly | On-site
Schedule: Monday–Friday – 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities
• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Assist in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues
• Perform other duties, tasks, or work as assigned

Qualifications
• Detail oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities
• Computer literate with ability to learn internal systems
• Team-oriented mindset with strong communication skills

Knowledge & Skills Required
• Strong computer proficiency
• Ability to multi-task and manage multiple priorities
• Attention to detail
• Problem-solving abilities
• Strong communication skills

E ducation & Experience
• High School Diploma or equivalent required
• 1–3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands
• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking
• Frequent standing and repetitive hand motion
• Lifting requirements based on operational needs

Compensation
The recruiting base pay scale for this full-time position is $20.00–$22.50 per hour.
Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits
• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching
• Free onsite gym

Radwell International LLC is an equal opportunity employer.

Required Skills

Required Experience

· Must have organizational knowledge of the Department of Defense and the Department of the US Army.

· Must have a thorough knowledge of federal acquisition/procurement and contract management practices, to include understanding of the Federal Acquisition Regulations (FAR)

· Must be capable of managing and working multiple opportunities simultaneously

· Must demonstrate tracking and prioritization, assembling teams, developing winning solutions, and organizing and leading the pursuit process

· Must have the ability to research and gather relevant information to address customer hot buttons, recommend features and benefits of a proposed solution, and recommend win themes for proposal sections

· Strong understanding of IDIQs, GWACs, Schedules, RFPs, and fixed price, cost reimbursable, and cost plus requirements

· Strong understanding of the proposal writing process

· Possess and display high ethical and business standards

· Superior written and verbal communication skills

· Be able to work effectively under stress and tight deadlines, processing information quickly and accurately with superior attention to detail

· Ability to work overtime, often with limited advance notice

· Excellent computer skills with a high level of proficiency in Microsoft SharePoint and Office, in particular Word, Outlook, Excel, and PowerPoint

· Trained in the Shipley Capture Planning process or equivalent process

· Ability to work within and foster a positive, collaborative work environment, demonstrate a professional attitude, and meet established goals and responsibilities while working in cooperation with colleagues

· Ability to travel