Responsible for all aspects of quality payroll service for PEO clients.
Partners and collaborates with PEO clients with the objective of
producing accurate, compliant, and timely delivered payrolls. Liaison
with Paychex cross-functional departments to support various products
and services that interact with payroll, within the PEO co-employment
platform.
- Processes payroll accurately and in accordance with PEO guidelines.
- Accurately enters and maintains employee related information in the
payroll system, including, but not limited to: personnel changes,
wage adjustments, garnishments, child support and liens, tax
withholding changes, direct deposit, special withholdings, leave
of absence/termination forms, and all other PEO-required forms
necessary for payroll processing.
- Accurately enters and maintains all client related information in
the payroll system including, but not limited to: client demographic
changes, billing changes: workers' compensation and state
unemployment codes, client sponsored benefit plan deductions, paid
time-off benefit programs, managerial, labor, and other custom
reports and related payroll schedules.
- Ensures that quality payroll service is provided to PEO clients by
maintaining the highest level of quality service as measured by
client satisfaction scores and client retention.
- Reviews new hire and employee change paperwork and collaborates with
client for the objective of producing accurate, compliant and timely
delivered payroll.
- Trains and assists the client and their representatives on the
Paychex PEO related websites and educates clients on federal and
state tax regulations and federal labor laws.
- Reviews, researches and assists PEO Accounting, Finance, and Tax
departments with reconciliation of general ledger account
discrepancies and data integrity issues.
- Collaborates with all payroll related internal departments and field
client service team to ensure client issues are quickly resolved and
documented accordingly; coordinates conference calls between the
client and associated departments, promoting Paychex' quality
service image.
- Maintains knowledge of Paychex/PEO payroll processing system
enhancements and changes in wage and tax laws to assist PEO
departments with problem resolution on behalf of PEO clients.
- Maintains knowledge of all PEO service offerings to assist clients
with general inquiries.
- Maintains knowledge of PEO payroll policies and procedures to ensure
compliance with PEO requirements.
- Other duties as assigned to support the general purpose of the
position's function.